Hoppers Auto Mechanics (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

To provide you with high-quality automotive repair and maintenance services, we may collect the following personal and vehicle information:

• Personal Details: Name, residential address, email address, and telephone numbers.

• Vehicle Details: Registration number, Vehicle Identification Number (VIN), make, model, year, and logbook service history.

• Financial Details: Payment information, credit card details (processed securely and not stored permanently), and billing history.

• Communications: Records of correspondence, quotes, and authorisations provided over the phone, via email, or in person.

2. How We Collect Information

We collect personal information directly from you when you:

• Book a vehicle in for a mechanic service, tyre fitting, or pre-purchase inspection.

• Request a quote or estimate.

• Communicate with our staff in our Victoria workshop, via email, or over the phone.

• Use our website to submit an enquiry.

3. Use of Personal Information

Your information is utilised specifically to fulfil our business obligations, including:

• Performing scheduled servicing, logbook stamping, and diagnostic testing.

• Sourcing correct OEM or OEM-equivalent parts for major Euro brands and other vehicles.

• Providing accurate quotes, invoices, and service reminders.

• Processing payments and managing accounts.

• Honouring warranties and maintaining compliance with manufacturer standards.

4. Disclosure of Information

We will never sell or rent your personal data. We may disclose your information strictly to third parties who assist us in operating our business, including:

• Parts suppliers and specialist subcontractors (providing only the vehicle details necessary to procure parts).

• Software providers for diagnostic logging and workshop management.

• Debt collection agencies or legal representatives in the event of non-payment.

• Government bodies or law enforcement agencies if required by law (e.g., VicRoads).

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Physical records are kept securely on our premises in Victoria, and digital data is stored on encrypted, access-controlled workshop management systems.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or out of date. To request access or update your details, please contact our workshop directly.